All posts by Marketing Department

Our People

On April 10th our Chairman and CEO Mr. Elhamy ElZayat received several hundred customers, business partners, friends and Emeco management for a full day of sun, fun, music and good food at his property in Fayed by the Bitter Lake.
Mr. Elzayat again impressed everyone with his hospitality and generosity.
Several Egypt Air retirees commented:” We always look forward to this annual event, meeting longtime friends and talking about old times.
It’s remarkable that Mr. ElZayat not only entertains active and useful connections, he never forgets old friends and business partners, even decades after their retirement!”

The President of the Airline Section, Mr. William Hamad, underwent surgery in Beirut, recently. We all sincerely wish him a speedy and complete recovery.

TRAINING ISSUES

The trainings in Presentation Skills and Time Management/Work Technique continue.
New is a series of lessons in geography, history, (Egyptian history held by our Chairman Mr. ElZayat), knowledge about touristic capitals of the world and the mentality and languages of people from our main visitors’ countries.
Soon the Emeco School of Business will offer a course in Business Writing and another one on Communication Skills.
Anyone can register for participation in any of these courses with Mr. Ismail Rashid.

AIRLINES NEWS

Mr. Berge Andreassian informs:
Our Airline/GSA department in July 2009 managed the acquisition of a distributor cooperation agreement) for two airlines:
1st: Flydubai, who only have PSA’s (Passenger Sales Agent) in Egypt and no GSA (General Sales Agent) yet. We are hoping this agreement will increase our airlines GOP and we will be selling, soon.
All Emeco offices have been provided with usernames/ passwords as well as training.

2nd: TUIfly, This airline belongs to the TUI corporation and is a merger of Hapagfly (formerly BSP participant operating ex CAI) and Hapag Lloyd Express, the Yellow cab (actually their colors) of European Skies. TUIfly is considered a “low priced” not low cost carrier as it offers full F&B service in the air at no charge.
Their handicap in Egypt is they are non BSP participant and non GDS either.
(All web-based reservations) This is where we were lucky to get the distribution since their GSA is unable to cope with the geographic market demand.
The only other distributor in Egypt is Thomas Cook.
Presently the agreement is in place pending execution, when TUIfly provide us with our exclusive Username/ Passwords for Agency credit. (I.e. our clients who can’t use C Cards or prefer not to, can just pay us cash. This is great for the corporates and individuals alike.)
Both airlines revenues for Emeco come from the “Service Fee”, which we keep in full. The more we sell the more we make.
Details on each airline can be found on their relevant websites.
www.flydubai.com and www.tuifly.com (click the English flag for the English site).

Useful work tips

This image has an empty alt attribute; its file name is 1_M3PpXqkiup76Jq6HooMngg.png
Good and Bad customer

The difference between a good customer agent and an excellent one is:

The good one gives the client what he asked for or honestly tells him why we cannot fulfill his wishes.
The excellent one first inquires from the client as much information as possible and only then fulfills his wishes and needs. Sometimes the client does not even know or exactly know what he wants, and more often he is not aware of the kind and range of services we can provide him with.
Before you make an offer to a client, find out, what kind of client is he, what is his background, how much does he know about our product and services, about Egypt, our history and monuments.
Then ask him what he wishes for, give him several alternatives,

so he can choose.
Be ready to adapt to his plans, the more you learn about him.
Should you have any contribution to the next Emeco News magazine, whether ideas, suggestions, or stories, please contact Moustafa Nassar at marketing@emeco.com or phone ext. 650.

Announcement

WASHINGTON D.C., JUNE 8, 2009 ULYSSES TOURS

SINCE MORE THAN 15 YEARS THE US PARTNER OF EMECO TRAVEL HAS BEEN SELECTED FOR THE 2009 NEW YORK AWARD IN THE WHOLESALE ARRANGEMENT OF TRAVEL PACKAGES CATEGORY BY THE U.S. COMMERCE ASSOCIATION (USCA). THE USCA “BEST OF LOCAL BUSINESS” AWARD PROGRAM RECOGNIZES OUTSTANDING LOCAL BUSINESSES THROUGHOUT THE COUNTRY. THE 2009 USCA AWARD PROGRAM FOCUSED ON QUALITY, NOT QUANTITY.
NABIL MAKEEN SENT US THIS INFO AND THE FOLLOWING COMMENT FROM ANDREW HUNT, AUDLEY:
“OUR BRITISH PARTNER AUDLEY, WITH WHOM WE WORK SINCE 10 YEARS, WON ANOTHER PRESTIGIOUS AWARD. THEIR THANKS GO TO LEISURE (HARB DESERVES A SPECIAL MENTION), LOGISTICS, ALL OUR BRANCHES, TO OUR DRIVERS, STAFF BEHIND THE SCENE: THE BACK OFFICES, HUMAN RESOURCES, MARKETING ACCOUNTING, AIRLINE SECTION, ITS DEPARTMENT AND GHADA, WHO LIAISES WITH AUDLEY.”
FROM AUDLEY WE RECEIVED THE MESSAGE:”WINNING THIS AWARD WOULDN’T HAVE BEEN POSSIBLE WITHOUT THE EFFORTS YOU GUYS PUT IN. CUSTOMER SATISFACTION IS HIGHER THAN EVER FOR US, AND YOU’VE BEEN INTEGRAL TO THIS.
REGARDS, ANDREW”

VACANCIES

We are still looking for a good receptionist for our Business Center, who is fluent in English.
The Corporate & IATA Locations Departments of the Emeco Travel Services need two Corporate Sales Executives with a minimum of 3 years experience in the same field, fluent in English and wning a car.
Contact and more info: Human Resources or Mr. Samer Habib.
The airlines division is urgently seeking to employ “Sales Executives” for the various GSA’s, KE, AA, CX etc. So anyone who knows candidates, Please have them contact the VP, Mr. Andreassian

NEWCOMERS

Mr. Berge Andreassian, a manager with a longstanding and wide experience in the field, joined Emeco as of June as the Vice President Airlines Division.
We wish him lots of success!

PROMOTIONS

Mr. Karim Wagdi took over as Outbound Manager in June, good luck for him.
Nagwa El Rakaiby has lately been named Sales Development Manager. Nagwa, alongside her role as VP for the “APG Global Associate” account, will manage the sales team that presently has only “Sally” dedicated to SAA.

EMPLOYEE HANDBOOK

Mr. Hamdy Ahmed, Manager Human Resources, informs that the Employee Handbook is available in English and in Arabic at his department for all interested staff, especially for the newcomers.
It defines work conditions, employee’s rights and obligations, and its rules are based on the Egyptian Labor Legislation.

COLLEAGUE OF THE YEAR 200

The department winners 2008 are:

  •  Airlines: Inas Mounir undisputed winner, no one else was nominated
  •  PCO Hany G., second Hisham M.
  • Business Development Ghada Gamal, no one else nominated
  • Incentives Raef Saad, second Tarek Farouk, third Karim Nabil
  • Finance Mostafa Hussein, second Mahmoud Nassar, third Hisham Ibrahim
  • Corporates Salwa Mourad, second Heba Talaat, third Maureen Youssef
  • HR Engy Nour, second Ahmed Atta, third Mahmoud Abdel H.
  • Logistics Maged Samer, second Hassan Hamdy
  • Leisure Moh. Salah El Din, second Achmed Abdel Hamid, third Mohamed Ghoneim
  • Marketing Mostafa Nassar, second Belal Esmat
  • IT Mohamed Fouad, second Gamal
  • PEO Khaled Eid, second Karim Zahwy, third Karim Assem

Congratulations to the winners and the runners-up!

Tosson Islam, our Supervisor Quality Control, is organizing the election of the overall winner

Emeco News Edition

The information it contains is relevant to you, providing an insight into our operations, new events, best practices from our colleagues and messages from the company’s top executives. We believe it is important for all Emeco employees to learn about and connect with others who are part of the Emeco team.

For this reason, we created this tool – to bond all colleagues together and let them feel they are part of the same company through a unified company-wide publication.

Should you have any ideas or stories, news from your area or questions or comments regarding this first edition, feel free to contact Mostafa Nassar at:

marketing@emeco.com or phone (02) 25774646 Ext. 641